Shipping & Returns
How your Noir Musk order reaches you, and what we do if something is not right.
- Delivered Across Pakistan Straight to your door
- 2 working days in Lahore 3 to 4 working days elsewhere
- Cash on Delivery Pay when it arrives
- Replaced if damaged Or if we send the wrong item
Shipping
One delivery charge per order, worked out from your delivery address at checkout.
The charge is the same for one fragrance or several. Delivery times are estimates and can be affected by weather, public holidays or courier delays.
From checkout to your door
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1
You place your order
Choose your fragrances, enter your address and pay by cash on delivery.
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2
We pack and dispatch
Your order is checked, packed with care and dispatched within 24 to 48 hours.
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3
On its way to you
Your parcel is handed to the courier. Delivery takes 2 working days in Lahore and 3 to 4 working days elsewhere.
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4
It arrives
Pay the rider on delivery. Please keep the exact amount ready.
Damaged or Wrong Items
If your order arrives damaged, or is not what you ordered, we will replace it. Just tell us within 24 hours of delivery.
We will replace
- A bottle or box that arrives damaged, broken or leaking
- A different fragrance from the one you ordered
- A missing item from your order
We cannot accept
- Fragrances that have been opened, sprayed or used
- Returns for a change of mind or a scent you did not enjoy
- Problems reported more than 24 hours after delivery
How to report a problem
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Record it
Keep the parcel and packaging, and film yourself opening it. Take clear photos of any damage or of the wrong item.
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Contact us
Within 24 hours of delivery, send us your order number with the photos or video.
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We replace it
Once we have checked your claim, we send you a replacement. We do not offer cash refunds.
Return shipping: when the mistake is ours (damaged, defective or wrong item) we cover the courier cost. If a return is ever accepted for any other reason, the courier cost is paid by the customer.
Frequently Asked Questions
How much does delivery cost?
The delivery charge depends on where you live: Rs. 270 to Lahore, Rs. 300 to the rest of Punjab and Rs. 370 to the rest of Pakistan. It is the same whether you order one fragrance or several, and the exact amount shows in your order summary before you place your order.
How long will my order take?
Orders leave us within 24 to 48 hours. After that, delivery takes 2 working days in Lahore and 3 to 4 working days everywhere else in Pakistan.
How do I pay?
Cash on delivery. You pay the rider when your parcel arrives, so please keep the exact amount ready.
Do you deliver outside Pakistan?
Not at the moment. We currently deliver within Pakistan only.
What if my fragrance arrives damaged or is the wrong one?
We will replace it. Contact us within 24 hours of delivery with your order number and clear photos or an unboxing video showing the problem, and we will take care of the rest.
Can I return a fragrance because I changed my mind?
Fragrance is a personal, hygiene-sensitive product, so we cannot take back items that have been opened or used, and we do not offer returns for a change of mind. If you are unsure about a scent, you can add a tester to your order from the cart to try it first.
Can I change my delivery address after ordering?
Get in touch as soon as you can with your order number and the new address. We can update it as long as your order has not been dispatched yet.
Still Need a Hand?
Our team is happy to help with any question about your delivery or a damaged item.
Mon - Sat: 10:00 AM - 7:00 PM